CMA
Useful Tools, Templates and Lists
Difficult Conversation Training Slides
4 steps to having a difficult conversations
Questions to prepare for a difficult conversation
Template to prepare for a difficult conversation
Questions for considering positions
Questions for a difficult conversation
Defusing tactics for when things get hot
Learning from a difficult conversation
Videos
Managing difficult conversations
Margaret Heffernan dare to disagree
Staying Centered – The mindful minute technique
Online Articles
How the best managers always have good conversations
How to have difficult conversations when you dont like conflict
How to handle difficult conversations at work
How to control your emotions during a difficult conversation
How to mentally prepare for a difficult conversation
Difficult conversations – expert-tips
Reading List
Getting to Yes: negotiating an agreement without giving in – Roger Fisher and William Ury
Non-violent Communication: a Language of Life – Marshall B Rosenberg
Crucial Conversations: tools for talking when the stakes are high – Patterson, Grenny, McMillan, Switzler
How to Disagree without being Disagreeable – Suzette Haden Elgin
Difficult Conversations: how to discuss what matters most in communication – Luke Gregory
Difficult Conversations – (HBR 20-Minute Manager series) – Harvard Business Review
