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Useful Tools, Templates and Lists

Difficult Conversation Training Slides

4 steps to having a difficult conversations

Questions to prepare for a difficult conversation

Template to prepare for a difficult conversation

Questions for considering positions

Questions for a difficult conversation

Defusing tactics for when things get hot

Reflecting to learn

Learning from a difficult conversation

Videos

Managing difficult conversations

Margaret Heffernan dare to disagree

5 ways to listen better

Staying Centered – The mindful minute technique

Online Articles

How the best managers always have good conversations

How to have difficult conversations when you dont like conflict

How to handle difficult conversations at work

How to control your emotions during a difficult conversation

How to mentally prepare for a difficult conversation

Difficult conversations – expert-tips

Reading List

Getting to Yes: negotiating an agreement without giving in – Roger Fisher and William Ury

Non-violent Communication: a Language of Life – Marshall B Rosenberg

Crucial Conversations: tools for talking when the stakes are high – Patterson, Grenny, McMillan, Switzler

How to Disagree without being Disagreeable – Suzette Haden Elgin

Difficult Conversations: how to discuss what matters most in communication – Luke Gregory

Difficult Conversations – (HBR 20-Minute Manager series) – Harvard Business Review