Within the workplace staff will mix with people from a range of different backgrounds, who have contrasting beliefs, values and behaviours, depending on their life experiences, personality traits and the environment within which they are raised.
One’s own beliefs, values and needs are displayed to others through the way in which they behave. Conflict arises when other people are ‘not like me’. When differing behaviours are seen, they are analysed against one’s own view of the world, and conclusions are drawn about that person’s value, worth and personality.
Conflict arises when a person is introduced to another who is in potential opposition in terms of their behaviours, beliefs and values.