Part of the mediator’s role is to help the parties identify their needs. A need underlies one’s interests, i.e. what they are concerned about, what the current environment is not providing, and what they would ideally like to happen within the workplace environment.
Our behaviours are the way in which we display our needs to others. When we encounter behaviours that are different from ours and do not fall in line with our own beliefs and values, conflict can arise.
It is the mediator’s job to help each party identify their unmet needs and understand their own and colleague(s) reactions to such needs. In doing so, the mediator can facilitate a discussion which ensures agreements can be formed whereby each person can get their needs met.