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What is discussed during mediation?

29th August 2019

At CMP, we provide our services and training in the Interactive Model of Mediation. Unlike other models of mediation which are simply outcome focussed, our interactive model aims to rebuild the working relationship through developing awareness and understanding of each party’s underlying needs.

We believe that conflict typically results from a combination of a specifically identified problem, underpinned by differences in personality, beliefs and values. During our mediation sessions the mediator will engage with conflicting parties at three essential levels:

1) The content: What do the parties think the dispute is about?
2) The interaction: How are the parties feeling, and behaving towards each other and the organisation?
3) The process: What do the parties think they need to do in order for a successful outcome?