Mediation is a form of Alternative Dispute Resolution (ADR) which is used as a means of preventing a misunderstanding from escalating to a level where it needs to be dealt with through a formal complaints system.
Studies suggest that an average internal investigation can equate to a cost of around £40,000, based on the number of working days lost for all those involved. Not only does this include the staff members who require working hours dedicated to the investigation, but also time lost due to sick leave and disruption to all parties involved in the process.
Mediation carries a greatly reduced financial cost at a fraction of the price and enables the conflict to be dealt with at an early stage, to quickly minimise further disruption within the workplace. Mediation has a win/win outcome, in that the process strives to find workable solutions to the issue that have a benefit to all those involved. Participants have the opportunity to voice their concerns and feelings in a safe environment, enabling them to feel heard, recognised and empathised with by both the mediator and working colleague(s).
Mediation has a very high success rate, and this enables the involved parties to continue working together, rather than restructuring your teams. The staff members carrying out the mediation also demonstrate transferable communication skills which can be of benefit for almost any workplace interaction.