01763 852 225
01763 852 225

Training Terms & Conditions

CMP Training Terms and Conditions 2024

CMP Training Terms & Conditions
Please read before commissioning CMP

1. Foreword

1.1 These terms set out the obligations between you (the Client) and Conflict Management Plus Ltd, registered in England and Wales, Company number: 03880628 (“CMP”, “we”, “us”, or “our”).

2. Delivery Details

2.1 CMP agrees to make the appropriate number of trainers available on date/s to be mutually agreed between the Client and CMP.
2.2 CMP will endeavor to supply a suitable trainer local to the Client’s relevant base. The Client accepts that the trainer/s CMP identifies as best for delivery may not be local to the Client and its employees.
2.3 Our standard training day is between 09:00 and 17:00.
2.4 A standard half day is four (4) consecutive hours, either ending by 13:00 at the latest, or starting at 12:30 at the latest.
2.5 Where services are delivered on premises provided by the Client, the Client agrees to make available suitable break and rest facilities. CMP reserves the right to cancel delivery where the venue is deemed unsuitable for the delivery to take place and to charge the client as outlined in “Cancellation” below.
2.6 The Client agrees to source and pay for any requirement for a reasonable adjustment to enable their employees to access and benefit equally from the learning.
2.7 The Client agrees to make available all and any material required by CMP to tailor the training to its needs, for example policy documents, Values statements, procedural guidelines, Resolution Frameworks etc.
2.8 The Client agrees delegates on the course will, as far as is practical, be relieved from work pressures during the training day/s.
2.9 For non-accredited training, CMP does not provide a certificate of attendance. Certificates are available at an additional £3.50 per delegate.
2.10 The Client acknowledges its obligations under Health and Safety at Work legislation to create a safe work environment for CMP staff and trainers. This extends to, but is not limited to, fire safety, first aid provision, and ensuring that CMP staff and trainers are treated fairly and respectfully.

3. Confirmation of Booking

3.1 The proposal is based on the assumption that the work is to be delivered during the working hours (Monday to Friday, excluding Bank Holidays, between 09:00 and 17:00). Where the Client requests out-of-hours working, CMP reserves the right to charge an additional fee at a minimum of 1.5 times the agreed rate for any hours worked, including weekend and Bank Holiday working.
3.2 Any provisional dates provided will be held for a period of ten (10) working days. If confirmation is not received within this period, the dates will be automatically released without further notice.
3.3 The proposal is based on the assumption that the Client will make available a printed copy per delegate of the training materials sent from CMP. Where the Client requests CMP provide this service, CMP will charge £10 per delegate, plus courier costs and VAT.
3.4 On receipt by CMP of written confirmation of the proposal from the Client, the booking is considered binding and postponement fees apply (see section 7).
3.5 We require confirmation that the Client’s payment system is set up and ready to process payments, as well as a purchase order number from the Client before we commence delivery. Where the Client does not operate a purchase order system, written confirmation of this is required along with a suitable invoicing contact.
3.6 Where a discounted fee has been offered subject to specific conditions, for example an agreed number of delegates or an agreed course date, CMP reserves the right to charge its standard fee rate if one or more of the conditions of the discount are subsequently not met.

4. Payment of Invoices

4.1 CMP invoices for the training value in full on receipt of the Client confirmation, allowing five (5) working days from receipt by the Client of our Purchase Order email for the Client to raise queries or concerns. If any expenses are incurred in relation to the delivery of training, they will be charged at their actual value and invoiced following the completion of the training.
4.2 Invoices are payable within 30 days of the invoice date. CMP reserves the right to charge interest on late payment of invoices in line with the provisions of the Late Payment of Commercial Debts (Interest) Act 1998, namely the Bank of England base rate plus 8%.
4.3 The Client agrees that once an invoice is issued, any queries or disputes must be raised within 28 days of the issue date. Once the 28 days have passed, the Client shall be deemed to have acknowledged the accuracy and validity of the invoice. Consequently, no payment shall be withheld or delayed by the Client on the grounds of disputes or queries raised after the 28 days have passed.
4.4 Any discount provided to the Client may be canceled at CMP’s discretion if payments are not made in accordance with the agreed terms. In addition, interest and compensation may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act. This interest will accrue on a monthly basis for all outstanding balances as of the 28th of each calendar month following the expiration of the agreed payment period.
4.5 CMP will issue invoices in GBP (£) unless CMP gives written confirmation that it will agree to invoice in a different currency.
4.6 The Client is responsible for payment of any bank charges, foreign currency conversion fees, and taxes, in addition to the invoice amount.
4.7 Where withholding tax is applicable, the Client must inform CMP in writing before the commissioning document is signed.

5. Payment of Expenses

5.1 The Client will be invoiced for expenses in addition to the fees as set out in the commissioning document.
5.2 Expenses incurred in relation to the delivery of training will be charged at their actual value. CMP does not provide receipts unless expressly requested before confirmation of training. An administration fee of £50 plus VAT will be charged for processing expense receipts when requested by the Client.
5.3 Where the trainer has to travel to the Client’s venue and the travel time is longer than four (4) hours one way, the Client may be charged an additional fee, determined in the proposal.
5.4 CMP will apply the appropriate VAT treatment to expenses as defined under HMRC’s guidance on recharges and disbursements.

How CMP Calculates Flat Fees

  • Travel Mileage: 45p per mile (each return journey)
  • Rail: Standard class, preferably pre-booked
  • Travel outside England: Economy flights, airport transfer costs, etc., at cost
  • Accommodation (City): £150 per night, if venue travel exceeds 150 miles or 2 hours
  • Accommodation (Elsewhere): £120 per night
  • Meals (Evening): £30 for work requiring over 12 hours away from home
  • Meals (Lunch): £10 for work requiring over 6 hours away from home and not provided by the client
  • Meals (Breakfast): £10 if accommodation does not include breakfast.

6. Delegate Substitutions

6.1 Delegate substitutions can be accepted without charge up to ten (10) working days before the course start date.
6.2 Substitutions made less than ten (10) working days before the training start date will incur an additional administration fee of £250.

7. Postponement Fees

7.1 Postponing the delivery of training will incur an administration fee of £250.
7.2 Postponements must be notified to CMP in writing at least 35 working days before the start of the initial confirmed training and, to qualify as a postponement, the Client must confirm replacement dates within five (5) working days of requesting the postponement.

8. Data Protection and Confidentiality

Data Protection

8.1 CMP is registered with the ICO as a data controller under the UK’s Data Protection Act 2018 and the EU’s GDPR.
8.2 When contracting with a Client, CMP will assume the role of Data Processor unless otherwise stipulated and will act in accordance with the controlling Client’s data processing agreement or contracting terms.
8.3 CMP and the Client will comply with their respective regulatory and legal obligations.
8.4 CMP identifies the lawful bases for data use as:

  • Legitimate interest of parties involved in the services,
  • Compliance with legal obligations, and
  • Performance of the contract between CMP and the Client.
    8.5 CMP and the Client will cooperate to ensure mutual compliance under relevant legislation.
    8.6 CMP holds ISO 27001 and is fully data compliant and secure.

9. Public Relations

9.1 CMP may approach the Client with opportunities for mutual positive publicity.
9.2 CMP will seek written permission from the Client before initiating publicity.
9.3 The Client will have the opportunity to review and approve all publicity materials before public visibility.
9.4 The Client acknowledges that once publicity material is in the public domain, it may not be possible to recall.

10. Exclusion of Liability

10.1 The Client acknowledges that the training provided by CMP is wholly limited to the matters contained in the proposal.
10.2 The Client will hold neither CMP nor its staff responsible for any loss suffered by the Client arising from any misrepresentation supplied to CMP in connection with the training provided.

11. Indemnity

11.1 The Client will indemnify CMP against any claim for any act or omission in performance of CMP’s work unless such an act or omission is grossly negligent, fraudulent, or intentionally wrong.

12. Third-Party Rights

12.1 No third party shall have any rights to enforce these Terms and Conditions.

For further information or specific queries, please contact us.