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Over 30 years of delivering

Workplace relationship DEVELOPMENT & DISPUTE RESOLUTION SERVICES

Since 1989, our ambition is to create workplaces, starting with our own, where people can thrive in a Clear Air Culture, able to bring the parts of themselves to work that allow them and others to be the most engaged and creative they can be in their roles.  

That means knowing how to handle disagreement constructively, embracing difference in its broadest sense, and being aware of the value that every individual can bring to the workplace given the right organisational environment. 

We believe that a Clear Air Culture, where everyone develops the knowledge, techniques and capacities of Conversational Integrity ™, offers the best opportunity for productivity and engagement at work.  

Our expertise is in supporting organisations which need to change the behaviours that create workplace culture. We provide employers and their people with world-class professional services in people-related consultancy; HR and ER policy creation and fine-tuning; coaching; training and development; and third-party processes such as mediation, early neutral assessment, and investigations.

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Workplace relationships helped by conflict management and dispute resolution

What we believe in

Your organisation is only as effective as your people: how you share, support, challenge and motivate each other. Our professional expertise in conversational excellence and conflict management and resolution provides the foundation of a better workplace culture and improved performance: replacing the burble of uncertainty, disagreements and misunderstandings with clarity, trust and confidence.

We use Conversational Integrity, the interpersonal soft skills needed to have interactive conversations. Enabling individuals to bring their ‘whole self’ to work, with the aim of creating an engaged culture where produhttps://www.cmpsolutions.com/library/posts/the-5-conversational-capacities/ctivity and innovation can occur without the fear of reprisal, we call these Clear Air workplaces.

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Our People

Katherine graham, chair of the CMP board of directors

Katherine Graham

Chair of the Board of Directors

Our co-founder, Katherine has been a pioneer of conflict resolution approaches in the UK, setting standards for the sector. She developed the business into the successful operation it is today, and continues to play an important role as Chair and shareholder, ensuring our commitment to a people-centred approach remains at the heart of everything we do. Katherine also co-authored Mediation for Managers (NB Books)

Arran Heal

Arran Heal

Managing Director

Arran is passionate that personal development and professional growth comes from harnessing the differences between us all. Since joining CMP he has successfully developed and trademarked Harnessing Difference®, the personal development programme, and Conversational Integrity®, the capacities needed for connected human conversations. Whilst also pushing CMP’s position as pioneers and market leaders with the publishing of the UK’s Best Practice Standards for Workplace Investigations and raising the standards of investigations by developing the National Certificate in Workplace Investigations™ training programme. Arran’s experience and leadership continue to enable CMP to focus on the strategic needs of our clients.

Rebecca Foreman

Rebecca Foreman

Quality and Strategic Development Director

Rebecca has worked for CMP for nearly 15 years; starting as Training and Consultancy Manager, then Director of Operations, she is now CMP's lead for ensuring the quality delivery of all our services: mediations, investigations, training, e-learning and consultancy. Rebecca is our in-house monitoring and evaluation expert and uses her qualitative and quantitative research skills to provide our clients with really ROI data. In her spare time she grows wonky veg and is learning to be a campanologist!

Leanne Holt 2018

Leanne Holt

Director of Operations

Leanne makes sure we are always delivering the highest standard of service for our clients. With her extensive experience in project and client relationship management, Leanne is on call to help organisations get the most from our expertise, training, and consultancy.

Rukshana, CMP's head of management training and coaching

Rukshana Horwood

Head of Management Training and Coaching.

With a background in psychology, Rukshana our Head of Management Training and Coaching is a people management and development consultant with extensive experience in Management and Leadership training, leadership coaching and facilitation, Strategic Management and Customer Service Excellence. She works with all levels of leadership/management within organisations, from FLMs (Front line Managers) to Directors and CEOs. Her experience in these areas extends over many years and covers a wide breadth of organisations both in the public and private sector Her consulting expertise is supported by a 25 year career in senior roles with British Airways including recruiting, project work and managing large service delivery teams. Rukshana is an accredited Facet5 Psychometric Profile Practitioner and Coach. She is the recipient of the Institute of Customer Service [ICS] Silver Solutions Award.

Ele Wilson

Ele Wilson

Head of Investigations

Ele began working with CMP in 2017 as an associate investigator following a successful 22-year career as an officer in the Royal Military Police. She has vast experience of conducting and managing workplace investigations, in the both the public and private sectors including student and staff complaints in academic organisations and complaints from within high-performance sports. Ele is a qualified workplace mediator and also continues to practise as a workplace investigator. Ele makes sure that the investigations delivered by CMP are delivered with integrity, transparency and proportionality and to the highest of standards.

Elaine Profile Pic 2

Elaine Hepburn

Head of Informal Dispute Resolution

Elaine leads the Informal Dispute Resolution team at CMP, overseeing quality and support for the IDR practitioners and our range of IDR services: mediation, neutral assessment, team facilitation and coaching. Elaine is a skilled mediator, an inspiring trainer and an insightful coach and consultant, with a career of over 15 years in conflict resolution. She has mediated in the full spectrum of settings from living rooms to board rooms, across a diverse range of workplaces and cultures. She has a very successful track record, leaving relationships, teams and organisations in much better shape than when they came to her - and often dramatically transformed.

Patrick Moulsdale

Patrick Moulsdale

Head of Strategic Learning

Patrick has been working in the field of personal development for more than 25 years. He has trained hundreds of Mediators and is our Head of People Development & Mediation, He specialises in group and senior level facilitation, and co-created Conversational Integrity, our behavioural and culture change programmes.

Louise Norwood

Louise Norwood

Head of Training

Louise joined CMP in 2023, bringing with her 16 years’ experience in learning & development, in designing, delivering and leading training interventions across a variety of sectors, both nationally and globally. Louise is qualified in Occupational Psychology, Coaching Psychology & psychometric testing. She is passionate about organisational and people development, committed to helping both individuals and organisations uncover and realise their full potential. Louise ensures that CMP’s training programmes are delivered to the highest of standards and have a positive impact on our clients’ organisations.

Tom 2020

Tom Humphrey

Head of Finance

Tom leads our finance team, looking after our day-to-day finances, from picking up on our clients’ invoicing and financial queries to being responsible for our financial management systems. In his downtime he enjoys flying gliders, sailing and walking.

Sam Little

Sam Little

Head of Sports Services

Sam works across the professional sport sector. Sam’s main passion is to deliver L&D opportunities that support sport organisations and their individuals to develop Psychological Safety where conflict is regarded as an opportunity to learn and develop. Previously, Sam was Head of Athlete Support at the British Elite Athletes Association working on a range of issues that impacted athlete welfare and performance. Sam also served for 25 years as an officer in the British Army holding a range of leadership posts including several overseas operational roles in support of combat operations. Sam was one of the Army’s most experienced mediators, a skill that she has continued to use in her work in sport. When Sam is not at work, she enjoys spending her time with her daughter horse riding or with her husband working their allotment.

Sheila 2021

Sheila Robbie

Client Relationship Manager

Sheila joined CMP in 2020 and works with our strategic accounts, such as the UK's Ministry of Defence, with who CMP has partnered with since 2008 to promote the use of mediation, early resolution and Conversational Integrity. In her spare time, she enjoys long walks in the countryside.

Nicola Cross

Nicola Cross

Client Relationship Manager

Nicola joined CMP in 2021 and comes with over 15 years of client relationship management experience; ready to listen, understand, and find the best solutions for our clients. Outside of work, she enjoys Latin and Ballroom dance classes.

Owen Bubbers Jones

Owen Bubbers-Jones

Client Relationship Manager

Owen joined CMP in 2022 as a Client Relationship Manager. In addition to commercial roles with both corporates and SMEs across a variety of sectors, he is a practicing mediator, trainer and conflict management consultant. Owen is passionate about partnering with CMP’s clients to develop effective and compassionate solutions to complex interpersonal challenges in the workplace. In his downtime, Owen enjoys going for long walks, kayaking and learning about history.

Rachel Shaw

Client Relationship Manager

Rachel joins CMP in 2022 bringing experience of supporting organisations for over 9 years in mental health and workplace wellbeing and 19+ years’ managing national and global customer accounts. Rachel is qualified in Organisational Psychology and has experience in the development of strategies to implement change and resolve employee and organisational challenges, providing practical solutions to organisations to maximise the health and productivity of their workforce. Rachel is passionate about organisational and people development with a focus on holistic wellbeing. Outside of work she enjoys growing organic vegetables, walks in the country and has had various volunteering roles.

James Trafford

James Trafford

Marketing Officer

James joins CMP with a wealth of experience in marketing. Working across a variety of sectors from education to property, James is passionate about building and developing relationships with customers through an engaging and responsive marketing approach. James enjoys spending his free time with his family, going for long walks and staying up-to-date with the latest trends in the marketing world.

Michaela Kinns, CMP's client delivery officer for services

Michaela Kinns

Finance Officer

Michaela's experience is predominantly within finance and accounting, along with a few years in an L&D role for a public organisation. As our Finance Officer, she helps to deliver the best possible service to our client base.

Jenny Crabb

Jenny Crabb

Practitioner Support Officer

As our Practitioner support officer, Jenny oversees the onboarding of all practitioners as well as making sure all insurances and certificates are up to date. Jenny has many years administration experience and an NVQ level 2 in customer service, helping her liaise and build a great rapport with practitioners and colleagues.

Alison Bass, client delivery officer at CMP

Alison Bass

Client Delivery Services Manager

Alison joined CMP in 2019 working within Operations. Managing and developing the services team and working closing with the Director of Operations, Alison ensures efficient end to end delivery of all our services, with quality and stakeholder relationships at the centre of all the team do.

Helen Black, CMP's client delivery officer for training

Helen Black

Client Delivery Training Manager

Helen is CIPD qualified and has several years’ experience in Human Resources roles, first as an Administrator and more recently as a Generalist HR Advisor. These roles have provided her with the skills to efficiently coordinate our soft skills training, mediation services, and accreditation programme. As a Client Delivery Officer Helen coordinates our training delivery activities, by acting as the liaison point between clients, practitioners, account managers and the Head of Operations.

Kerryn Smith

Kerryn Smith

Client Delivery Project Lead

Our Project Lead, Kerryn, implements and oversees all projects within Operations, working closely with both internal and external stakeholders. Kerryn has had many years of administrative experience, has a foundation certification in Prince2 and an NVQ in Business Improvement Techniques. She also has a degree in Sociology and Criminology.

Karen Woolley

Client Delivery Officer (MOD)

Karen has over 10 years’ experience in Human Resources working for The Wellcome Trust Sanger Institute and Novartis Animal Heath, Karen is level 3 CIPD qualified, she also has extensive experience in administration and customer services gained from working across several industries and she has two NVQs in Business Administration.

Paulina Gil v2

Paulina Gil

Client Delivery Officer (Services)

Paulina joined CMP as a Client Delivery Officer (Services) in 2022. Paulina is responsible for the administration and coordination in delivering a number of CMP’s services – investigations, mediations, neutral assessments, coaching etc. Paulina has extensive experience working in Compliance and Logistics, and has a degree in Social Work whilst also currently studying Counselling. In her spare time Paulina enjoys hiking and camping.

Tilly Maskell v2

Tilly Maskell

Client Delivery Officer (Training)

Tilly is a Client Delivery Officer who has several years of experience in administration. Tilly most recently has experience in Admin within the Education sector and uses this experience to coordinate our training services. She also has a Level 3 Diploma in Business Administration and uses the skills she has learnt from this to liaise with clients and practitioners.

Bethany Woods

Bethany Woods

Client Delivery Officer

Bethany is a Client Delivery Officer who has several years of experience in administration. Bethany most recently has experience in Project Coordinating and uses this experience to coordinate our training services. She also has a Level 2 Diploma in Customer Care and uses the skills she has learnt from this to liaise with clients and practitioners.

Liz McCaw

Liz McCaw

Non-Executive Director

Liz has worked with CMP since 2010 as a coach, consultant, mediator and neutral assessor. She has many years’ experience as both an operations director and a business consultant, having held senior roles in both industry and consulting organisations.

Harvey

Harvey

Office Dog

Harvey joined the team in 2018, bringing with him youthful energy that raises morale within the office... His friend Timber is also a frequent visitor.

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Our History

For 30 years, its been our ambition to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.

Established in 1989 CMP pioneered the use of mediation at work in the UK, being the first organisation to provide workplace mediation skills training and established the UK’s first in-house mediation scheme with Birmingham City Council in 1992.

CMP’s Certificate in Mediation was developed in the early 1990’s, and over the past 30 years it has been accredited by OCR/RSA, OCN, and now the ILM, as the ILM Endorsed Award the Professional Workplace Mediator. A 6-day 40-hour programme, aligned to the EU Code of conduct for mediators, and is recognised by the College of Mediators, Civil Mediation Council (CMC) and soon, the Mediators Institute of Ireland.

We have successfully developed and trained more than 5000 mediators across the world based on this programme.

Rebecca, our Director of Operations, sits on the CMC’s workplace mediation working group, and Katherine, our Chair of the Board, is a former chair of the College of Mediators and is a co-founder of CMP.

To help organisations realise the cost of conflict after the 2006 CBI/CEDR/CMS report we developed the UK’s Conflict Profile, which is still used today by the report authors, to help them calculate the hidden, and apparent cost of conflict at work.

In 2009, CMP developed the first UK’s best practice standards for grievance and disciplinary investigations, endorsed by the Business School at Manchester University, and later adopted as the basis for the 2013 ACAS Code of Practice (1) on Disciplinary and Grievance Procedures. From these standards, we developed the internationally recognised Qualified Workplace Investigator programme, now the ILM Endorsed Award the Professional Workplace Investigator.

From 2013 to 2018 CMP supported the British Standards Institute (BSI) to develop new national a standards for employment investigations (BS102000), and in 2018, we were invited to consult with the OIA on their latest framework and standards for investigations into non-academic complaints, including sexual misconduct on campus.

In 2019, we distilled ‘mediation soft skills’ into Conversational Integrity, a group of 5 core capacities to enable connected, effective and productive conversations. These 5 capacities are Empathy, Self Awareness, Situational Awareness, Curiosity and Reflective Listening, and these capacities now form the basis of our ‘soft’ skills programmes.

2020 sees CMP become registered with the SSAIB, before being accredited with BS 102000, making CMP the only employment investigation service to hold the British Standard for Investigative Services.

We work holistically, from resolving complaints and conflict, through developing and supporting people to effectively manage their conversations without the fear of conflict.

Helping you to settle and take stock after cases are resolved, learn from the past, train your people to be their best selves, coach them to coach and mentor others. Supporting your people to communicate better, evaluate the situation and their perspectives, facilitate conversations and organisational development interventions, mediate relationship breakdowns and investigate those concerns that need to be, and settle if needed…Total Conflict Management Roundel

Accreditations, Awards and Associations

Fearless Organisation

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Women Owned

Living Wage

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CMP - HPMA

Civility Saves Lives

Universities UK

CMP supports the development of Conversational Integrity, the art of interactive conversation, to develop leaders, managers and staff at all levels within any team or organisation, with the ambition to create a workspace where people do not fear conflict, creating a conversation culture, that CMP calls  ‘Clear Air’ workplaces.

I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. Staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!

Staff Development Advisor, University of Gloucestershire