Nearly 30 years of delivering
Workplace relationship DEVELOPMENT & DISPUTE RESOLUTION SERVICES
Our ambition is to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict. CMP is a pioneer of approaches to conflict management and works to improve workplace relationships - a prime mover in the development and adoption of professional approaches to mediation services, investigations and Conversational Intelligence.
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What we believe in
Your organisation is only as effective as your people: how you share, support, challenge and motivate each other. Our professional expertise in conversational excellence and conflict management and resolution provides the foundation of a better workplace culture and improved performance: replacing the burble of uncertainty, disagreements and misunderstandings with clarity, trust and confidence.
We use Conversational Intelligence, the interpersonal soft skills needed to have interactive conversations, to develop Relational Resilience between staff at all levels. Enabling individuals to bring their ‘whole self’ to work, with the aim of creating an engaged culture where productivity and innovation can occur without the fear of reprisal, we call these Clear Air workplaces.
Our People
Arran Heal
Managing Director
Arran is passionate that personal development and professional growth comes from harnessing the differences between us all. From a career managing large teams in FMCG as well as running entrepreneurial start-ups his experience and leadership helps CMP focus on the strategic needs of our clients.
Rebecca Foreman
Director of Operations
Rebecca has worked for CMP for over 10 years; starting as Training and Consultancy Manager, she is now our Director of Operations overseeing the smooth delivery of all our services: mediations, investigations, training, e-learning and consultancy. Rebecca is our in-house monitoring and evaluation expert and uses her qualitative and quantitative research skills to provide our clients with really ROI data. In her spare time she grows wonky veg and is learning to be a campanologist!
Katherine Graham
Chair of the Board of Directors
Our former Managing Director, Katherine has been a pioneer of conflict resolution approaches in the UK, setting standards for the sector. She developed the business into the successful operation it is today, and continues to play an important role as Chair and shareholder, ensuring our commitment to a people-centred approach remains at the heart of everything we do. Katherine also co-authored Mediation for Managers (NB Books)
Leanne Holt
Head of Operations and Client Delivery
Leanne makes sure we are always delivering the highest standard of service for our clients. With her extensive experience in project and client relationship management, Leanne is on call to help organisations get the most from our expertise, training and consultancy.
Tom Humphrey
Finance Officer
Tom handles our day-to-day finances, picking up on our clients’ invoicing and financial queries and is responsible for our financial management systems.
Richard Peachey
Head of Business Development
Richard combines many years’ experience of client relationship management, project delivery and sales & marketing with expert knowledge of workplace conflict and resolution. He’s ideally placed to work as a trusted advisor to clients on their issues and developing the best solutions.
Patrick Moulsdale
Head of People Development & Mediation
Patrick has been working in the field of personal development for more than 25 years. He has trained hundreds of Mediators and is our Head of People Development & Mediation, He specialises in group and senior level facilitation, and co-created Conversational Intelligence, our behavioural and culture change programmes.
Tim Kingsbury
Head of Investigations
Formerly Head of Diversity and Equality Policy for the Royal Navy, Tim ended his 29-year career with the RN when he became CMP’s Head of investigation in 2006. A qualified Barrister, counsellor, trainer, and member of the CIArb, Tim practices as a workplace investigator and mediator, and leads our investigator pool to exacting quality standards.
Rukshana Horwood
Head of Management Training and Coaching
Rukshana is a people development consultant with extensive experience in Management and Leadership training and coaching, Strategic Management and Customer Service Excellence. Her experience in these areas covers a wide breadth of organisations in the public and private sector which is supported by a 25 year career in senior roles with British Airways including managing large service delivery teams.
Alison Bass
Client Delivery Officer (Services)
Alison has many years of experience working within administration providing her with the necessary knowledge and skills to support Leanne in our operations team. Alison will be mainly assisting with the administrative provision within mediation and investigation cases. She liaises with both our clients and practitioners to ensure each case is conducted efficiently from start to finish.
Michaela Kinns
Client Delivery Officer (Accredited Training)
Michaela's experience is predominantly within finance and accounting, along with a few years in an L&D role for a public organisation. As a Client Delivery Officer, she helps to deliver the best possible service to our client base. She is responsible for the administration involved in the delivery of our accredited training courses and liaises with our professional awarding bodies to provide certification.
Helen Black
Client Delivery Officer (Non-Accredited Training)
Helen is CIPD qualified and has several years’ experience in Human Resources roles, first as an Administrator and more recently as a Generalist HR Advisor. These roles have provided her with the skills to efficiently coordinate our soft skills training, mediation services, and accreditation programme. As a Client Delivery Officer Helen coordinates our training delivery activities, by acting as the liaison point between clients, practitioners, account managers and the Head of Operations.
Matt Giblin
Marketing Officer
Matt joined CMP in 2019. He holds a Psychology degree and worked for a Digital Marketing Agency prior to joining us. He now supports Richard in the Business Development and Marketing department. He works across the company's online platforms, creates marketing materials, helps organise events, and generates sales leads.
Liz McCaw
Non-Executive Director
Liz has worked with CMP since 2010 as a coach, consultant, mediator and neutral assessor. She has many years’ experience as both an operations director and a business consultant, having held senior roles in both industry and consulting organisations.
Richard Roberts
Non-Executive Director
Richard is a published author and our former Director of Finance. He now supports the shareholders as a Non-Executive Director on our board.
CMP Resource Library
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Our History
For 30 years, its been our ambition to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.
Established in 1989 CMP pioneered the use of mediation at work in the UK, being the first organisation to provide workplace mediation skills training and established the UK’s first in-house mediation scheme with Birmingham City Council in 1992.
CMP’s ‘Certificate in Mediation’ was developed in the early 1990’s, and over the past 30 years it has been accredited by OCR/RSA, OCN, and now the ILM, as the ILM Endorsed Award ‘Professional Workplace Mediator’. A 6-day 40-hour programme, aligned to the EU Code of conduct for mediators, and is recognised by the College of Mediators, Civil Mediation Council (CMC) and soon, the Mediators Institute of Ireland.
We have successfully developed and trained more than 5000 mediators across the world based on this programme.
Rebecca, our Director of Operations, sits on the CMC’s workplace mediation working group, and Katherine, our Chair of the Board, is a former chair of the College of Mediators and is a co-founder of CMP.
To help organisations realise the cost of conflict after the 2006 CBI/CEDR/CMS report we developed the UK’s Conflict Profile, which is still used today by the report authors, to help them calculate the hidden, and apparent cost of conflict at work.
In 2009, CMP developed the first UK’s best practice standards for grievance and disciplinary investigations, endorsed by the Business School at Manchester University, and later adopted as the basis for the 2013 ACAS Code of Practice (1) on Disciplinary and Grievance Procedures.
For the past 4 years we have been supporting the British Standards Institute (BSI) and International Standards Organisation (ISO) to develop new national and international standards for these types of investigation (BS102000), and this year, we were invited to consult with the OIA on their latest framework and standards for investigations.
From this work, we have distilled ‘mediation soft skills’ into our recently developed ‘Conversational Intelligence’, a group of 5 core capacities to enable connected, effective and productive conversations. These 5 capacities are Empathy, Self Awareness, Situational Awareness, Curiosity and Reflective Listening, and these capacities now form the basis of our ‘soft’ skills programmes.
We work holistically, from resolving complaints and conflict, through developing and supporting people to effectively manage their conversations without the fear of conflict.
Helping you to settle and take stock after cases are resolved, learn from the past, train your people to be their best selves, coach them to coach and mentor others. Supporting your people to communicate better, evaluate the situation and their perspectives, facilitate conversations and organisational development interventions, mediate relationship breakdowns and investigate those concerns that need to be, and settle if needed…
Accreditations, Awards and Associations
CMP supports the development of Conversational Intelligence, the art of interactive conversation, to develop leaders, managers and staff at all levels within any team or organisation, with the ambition to create a workspace where people do not fear conflict, creating a conversation culture, that CMP calls ‘Clear Air’ workplaces.
