What we believe in
Your organisation is only as effective as your people: how you share, support, challenge and motivate each other. Our professional expertise in conversational excellence and conflict management and resolution provides the foundation of a better workplace culture and improved performance: replacing the burble of uncertainty, disagreements and misunderstandings with clarity, trust and confidence.
We use Conversational Intelligence, the interpersonal soft skills needed to have interactive conversations, to develop Relational Resilience between staff at all levels. Enabling individuals to bring their ‘whole self’ to work, with the aim of creating an engaged culture where productivity and innovation can occur without the fear of reprisal, we call these Clear Air workplaces.
CMP Resource Library
For 30 years, its been our ambition to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.
Established in 1989 CMP pioneered the use of mediation at work in the UK, being the first organisation to provide workplace mediation skills training and established the UK’s first in-house mediation scheme with Birmingham City Council in 1992.
CMP’s ‘Certificate in Mediation’ was developed in the early 1990’s, and over the past 30 years it has been accredited by OCR/RSA, OCN, and now the ILM, as the ILM Endorsed Award ‘Professional Workplace Mediator’. A 6-day 40-hour programme, aligned to the EU Code of conduct for mediators, and is recognised by the College of Mediators, Civil Mediation Council (CMC) and soon, the Mediators Institute of Ireland.
We have successfully developed and trained more than 5000 mediators across the world based on this programme.
Rebecca, our Director of Operations, sits on the CMC’s workplace mediation working group, and Katherine, our Chair of the Board, is a former chair of the College of Mediators and is a co-founder of CMP.
To help organisations realise the cost of conflict after the 2006 CBI/CEDR/CMS report we developed the UK’s Conflict Profile, which is still used today by the report authors, to help them calculate the hidden, and apparent cost of conflict at work.
In 2009, CMP developed the first UK’s best practice standards for grievance and disciplinary investigations, endorsed by the Business School at Manchester University, and later adopted as the basis for the 2013 ACAS Code of Practice (1) on Disciplinary and Grievance Procedures.
For the past 4 years we have been supporting the British Standards Institute (BSI) and International Standards Organisation (ISO) to develop new national and international standards for these types of investigation (BS102000), and this year, we were invited to consult with the OIA on their latest framework and standards for investigations.
From this work, we have distilled ‘mediation soft skills’ into our recently developed ‘Conversational Intelligence’, a group of 5 core capacities to enable connected, effective and productive conversations. These 5 capacities are Empathy, Self Awareness, Situational Awareness, Curiosity and Reflective Listening, and these capacities now form the basis of our ‘soft’ skills programmes.
We work holistically, from resolving complaints and conflict, through developing and supporting people to effectively manage their conversations without the fear of conflict.
Helping you to settle and take stock after cases are resolved, learn from the past, train your people to be their best selves, coach them to coach and mentor others. Supporting your people to communicate better, evaluate the situation and their perspectives, facilitate conversations and organisational development interventions, mediate relationship breakdowns and investigate those concerns that need to be, and settle if needed…
Accreditations, Awards and Associations
CMP supports the development of Conversational Intelligence, the art of interactive conversation, to develop leaders, managers and staff at all levels within any team or organisation, with the ambition to create a workspace where people do not fear conflict, creating a conversation culture, that CMP calls ‘Clear Air’ workplaces.