SAVE TIME, MONEY, STRESS AND FEELINGS
Develop the skills needed to mediate, manage conflict and have constructive, intelligent conversations. Training ranges from short courses and workshops to our ILM Endorsed The Professional Workplace Mediator and advanced masterclasses, these can be delivered in-house for groups of four or more, Public courses are available for individuals.
MEET THE MEDIATORS
We handpick the best mediators. We look for people with a combination of all the right personal qualities alongside a breadth of experience across sectors and workplaces.
How we help
CMP has been involved with developing and delivering workplace mediation services for 30 years – assembling a UK-wide network of exceptional mediation professionals. We can have one of our mediators on site within three working days.
Mediation services have become a ‘must have’ for modern employers. Staff only resort to formal complaints and employment tribunals because they don’t feel they have any other option. Mediation provides that much-needed space for airing issues in a constructive way. Getting the most from mediation depends on having the right skills within an organisation – as well as being available from an expert partner when situations get more sensitive and complicated.
Refer a Case
Mediation, confidential and informal, facilitated conversations that can resolve situations at a stage before the heightened stress and pressure of formal procedures. People are listened to, and as equals. There’s more clarity and the chance for rigid perspectives to soften and move closer together. When it comes to the most difficult cases, grievances and complaints about issues like harassment, employers need to be able to demonstrate use of wholly impartial and professional expertise.
With groups of staff, the complexity of tensions is multiplied. There can be many different factions, rooted in different issues that have been played out at different times. Team members can be more reluctant to speak up. We use a method called neutral assessment where experts gather views from those involved, voluntarily and in confidence, in order to build up an overview of the group dynamics and get to the heart of what’s gone wrong. A practical set of recommendations for action is provided to get the teams back working together effectively.
Mediation Skills Development
Mediation skills are of real value for personal development – for reflective listening, conflict facilitation, empathy and developing the other capacities of Conversational Intelligence. These are also the skills that make workplaces better places to be. All the trainers delivering courses are practising mediators with current experience to draw upon. Programmes are recognised by the College of Mediators, and Civil Mediation Council. Courses are also available to equip staff to deliver neutral assessments and act as advisors for people looking for support over claims of bullying or harassment.
Resources & Further Reading
CMP Resource Library
Workplace Relationship Management & Dispute Resolution Services
Our ambition is to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.
CMP is a pioneer of approaches to manage and improve workplace relationships – a prime mover in the development and adoption of professional approaches to mediation , investigation and Conversational Intelligence.