Workplace mediation services and training delivered across the EMEA
Involving one of CMP’s independent, expert workplace mediators helps employees to open up in a safe environment. They can be confident that they’re being heard, and that we’ll work together to restore working relationships, through a favourable outcome based on each individual’s personal needs.
Develop the skills needed to mediate, manage conflict and have constructive, intelligent conversations. Training ranges from short courses and workshops to our ILM Endorsed The Professional Workplace Mediator and advanced masterclasses, these can be delivered in-house for groups of four or more, Public courses are available for individuals.
Many of the most long-term and damaging divisions occur within teams and departments. Our Alternative Dispute Resolution services include handling group mediations and neutral assessment. Group Mediation provides an excellent opportunity to resolve productivity problems and interpersonal issues within a team.
How does workplace mediation help?
CMP has been involved with developing and delivering workplace mediation services for 30 years and have assembled a UK-wide network of exceptional mediation professionals. We can have one of our mediators on site within five working days.
Workplace mediation services have become a ‘must have’ for modern employers. Staff only resort to formal complaints and employment tribunals because they feel they don’t have any other option. Workplace Mediation provides much-needed space for airing issues in a constructive way. Getting the most from workplace mediation depends on having the right mediation skills within an organisation. One of our expertly trained workplace mediators can deliver these skills, even when situations become most sensitive and complicated.
A typical mediation service with CMP will last for two full working days. This is based on mediation for two persons, and timings will vary for larger groups. One of our workplace mediators will first speak with each party individually, to build up a strong trust and rapport, in addition to an understanding of the problem from an individual perspective. Not all companies provide this, and we feel this is a crucial step, in uncovering the underlying cause of the conflict.
After the individual sessions with our workplace mediator, a joint session will then be held. During this, our mediator will facilitate a discussion between the parties involved, and work at finding ways to rebuild the working relationship. We’ll then arrange a follow-up session at a later date, to further build on the positive outcomes. We have an excellent success rate, with 95% of our mediations reaching an agreed outcome.
Refer a Case
Workplace mediation and its involved confidential, informal, facilitated conversations can resolve situations of conflict at an early stage. This avoids the unnecessary stress and pressure of formal procedures. People are listened to as equals during mediation sessions. There’s more clarity and the chance for rigid perspectives to soften and move closer together.
When it comes to the most difficult cases or grievances and complaints about issues such as harassment, employers need to be able to demonstrate the use of wholly impartial and professional expertise. As UK leaders in workplace mediation, all CMP mediators are required to have at least 5 years of practical experience prior to working with us. When you choose to refer your workplace mediation to CMP, you can be confident that you’ll receive an expertly delivered mediation with the highest chances of success.
Workplace Mediation for Team Disputes
When conflict arises between larger groups of staff, the complexity of working tensions is multiplied. The cost of conflict is also greater, as the impacts of productivity are further spread amongst a larger team. There can be many different factors involved, rooted in different issues that have been played out at different times. With larger groups involved, team members can be more reluctant to speak up.
When carrying out group mediation, CMP mediators hear from each party privately before pursuing the optimal route to maximise the potential for resolution. In a safe, structured and controlled meeting, each party has the space to speak of their experiences, hear from others, and get to the heart of what’s currently wrong. The group generates its own workable outcomes to restore productive working.
When a group is in conflict or performance is poor, there may be hidden tensions or specific difficulties which have resulted in grievances and complaints. A Neutral Assessment is an informal process, aimed at identifying and exploring how the situation has arisen, through understanding the perspectives of the individuals involved.
Resources & Further Reading
CMP Resource Library
Workplace Relationship Management & Dispute Resolution Services
Our ambition is to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.
CMP is a pioneer of approaches to manage and improve workplace relationships – a prime mover in the development and adoption of professional approaches to mediation, investigation and Conversational Integrity.