01763 852225

Take advantage of mediation

Settle ISSUES BEFORE THEY BECOME DISPUTES

It’s when everyday miscommunications and misunderstandings are ignored and ‘bottled up’ that they turn into formal grievances and disciplinary cases. Alternative dispute resolution (ADR) such as Mediation can help the parties clear the air.

Get in touch
Mediation settling disputes

Mediation services and training delivered across the EMEA

SAVE TIME, MONEY, STRESS AND FEELINGS

Refer a case for mediation services

Refer a case

Involving an independent, expert mediator helps the employees involved to open up in a safe environment, be confident they’re being heard, and reach a favorable win-win resolution, based on their own personal needs.

Training mediators to mediate

Mediation Skills Development

Develop the skills needed to mediate, manage conflict and have constructive, intelligent conversations. Training ranges from short courses and workshops to our ILM Endorsed The Professional Workplace Mediator and advanced masterclasses, these can be delivered in-house for groups of four or more, Public courses are available for individuals.

Mediation team disputes

Team Disputes

Many of the most long-term and damaging divisions occur within teams and departments. Our Alternative Dispute Resolution services include handling group mediations and neutral assessment.

MEET THE MEDIATORS

We handpick the best mediators. We look for people with a combination of all the right personal qualities alongside a breadth of experience across sectors and workplaces.

Anna

Anna is a highly experienced workplace mediator, utilizing the principles of Needs based communication. She mediates conflicts relating to performance management, communication breakdowns, management style, post-investigation cases and also acts as a conflict coach.

Dave

With 28 years’ experience in facilitation, coaching and mediation, Dave currently works part-time for the RSPB as a People Consultant and CMP as a mediator, facilitator and trainer.

Dorothy

Dorothy

A Fellow of the CIPD, Dorothy has a wealth of experience in HR in Local Government, the NHS and third sector organisations. She specializes in mediation, team development and neutral assessments.

Ian Hill 2018

Ian

A life-long learning teacher, saxophonist and member of the CMI, Ian has been working with CMP since 2004, and has conducted over 250 mediations across all sectors. Ian also specializes in neutral assessments and team development.

Jackie

Jackie

A family and workplace mediator and coach, Jackie has Chaired the National Family Mediation Professional Practice Committee for 10 years. She supervises other mediators and is a trainer for several mediation organisations and uses her vast experience of mediation on every case.

Janet

Janet

With over 20 years’ experience in the NHS, Janet focuses on leadership development, workplace mediation, neutral assessments and coaching. Jackie currently sits on the Midlands Mediation Network Management Committee.

Katherine

One of the most experienced workplace mediators in the world, Katherine started mediating in 1989, co-authored Mediation for Managers (NB Books) and developed the UK’s first person centered mediation model “Interactive Mediation”.

Lesley

Lesley

Holding Doctorate and Masters Degrees in Mediation, Lesley is one of the worlds highest qualified mediators, working in the field for 28 years. She specializes in workplace, SEND and Family mediation and trains in all these areas. She is Vice Chair of the College of Mediators.

Liz McCaw

Liz

Following an executive career in the private sector, Liz trained as a qualified Coach, Mediator and Restorative Justice Practitioner. Liz has a passion for 1:1 development techniques, and a wealth of experience conducting Neutral Assessments and facilitating mediations across all sectors.

Martha

Martha

A civil, commercial, community and workplace mediator, coach and trainer, Martha has a wealth of qualifications in Psychology, Mediation and is an NLP Master Practitioner.

Michael

Michael

Michael joined CMP in 2009 as a workplace mediator and trainer, he holds CEDR accreditation and practices as a family and community mediator. Michael has also acted as a facilitator for Community Building in Britain.

Michelle

Michelle

A CEDR accredited mediator and Employment Lawyer, Michelle has over 25 years of alternative dispute resolution experience, and specialises in workplace mediation, mentoring and coaching.

Morag

Morag

With over 25 years’ experience in Senior Human Resources positions, Morag is an accredited coach and specialises in, workplace mediation and facilitating personal, team and career development.

Nick

Nick

Nick has 20 years’ experience of complex negotiation and facilitation. He is an accredited and highly experienced mediator and is a qualified teacher training in the field of conflict prevention. Nick is also qualifying as a psychotherapist.

Nigel

Nigel

Nigel has been a mediator since 1991 and worked with CMP since 1996. He is also trained in Restorative Justice, Process Oriented Psychology and Aikido. He specialises in large group mediation and conflict coaching as well as having trained hundreds of mediators.

Patrick Moulsdale

Patrick

With CMP since 2008, Patrick has over 25 years experience supporting the development of individuals and groups. He has trained hundreds of mediators and mediates individuals and teams across all sectors.

Sam Evans

Sam

With a 28 Year career in the Civil Service, where she was the Head of the Civil Service Mediation Service, Sam now specializes in workplace mediation and coaching. Sam is also an NLP practitioner and qualified coach.

Tim Square 2018

Tim

Former Head of Diveristy and Equality Policy for the Royal Navy, Tim ended his 27-year career, when he became CMP’s Head of investigation in 2006. A qualified Barrister, counsellor and member of the CIArb, Tim now practices as a workplace mediator.

Will

Will

An Associate of CMP for over 12 years, Will has over 25 years’ experience in developing and delivering conflict management strategies. Will pioneered ‘Doctors Meetings’ on behalf of the GMC, where doctors under FTP investigation were ‘mediated’.

How we help

CMP has been involved with developing and delivering workplace mediation services for 30 years – assembling a UK-wide network of exceptional mediation professionals. We can have one of our mediators on site within three working days.

Mediation services have become a ‘must have’ for modern employers. Staff only resort to formal complaints and employment tribunals because they don’t feel they have any other option. Mediation provides that much-needed space for airing issues in a constructive way. Getting the most from mediation depends on having the right skills within an organisation – as well as being available from an expert partner when situations get more sensitive and complicated.

Get in touch

Refer a Case

Mediation, confidential and informal, facilitated conversations that can resolve situations at a stage before the heightened stress and pressure of formal procedures. People are listened to, and as equals. There’s more clarity and the chance for rigid perspectives to soften and move closer together. When it comes to the most difficult cases, grievances and complaints about issues like harassment, employers need to be able to demonstrate use of wholly impartial and professional expertise.

Get in Touch

Team Disputes

With groups of staff, the complexity of tensions is multiplied. There can be many different factions, rooted in different issues that have been played out at different times. Team members can be more reluctant to speak up. We use a method called neutral assessment where experts gather views from those involved, voluntarily and in confidence, in order to build up an overview of the group dynamics and get to the heart of what’s gone wrong. A practical set of recommendations for action is provided to get the teams back working together effectively.

Get in Touch

Mediation Skills Development

Mediation skills are of real value for personal development – for reflective listening, conflict facilitation, empathy and developing the other capacities of Conversational Intelligence. These are also the skills that make workplaces better places to be. All the trainers delivering courses are practising mediators with current experience to draw upon. Programmes are recognised by the College of Mediators, and Civil Mediation Council. Courses are also available to equip staff to deliver neutral assessments and act as advisors for people looking for support over claims of bullying or harassment.

Get in Touch

CMP White Papers

Resources & Further Reading

How The Best Managers Always Have Good Conversations

The CMP Guide to handling difficult conversations and defusing conflict.

Download

When Employees Speak Up

The CMP guide to establishing the best grievance, disciplinary and whistleblowing systems.

Download

CMP Resource Library  

View our full library of white papers & resources

The UK’s leading independent provider of

Workplace Relationship Management & Dispute Resolution Services

Our ambition is to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.

CMP is a pioneer of approaches to manage and improve workplace relationships – a prime mover in the development and adoption of professional approaches to mediation , investigation and Conversational Intelligence.

Read More

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The ILM endorsed course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. CMP worked with us to discuss service development and implementation, and provided a lot of support which has helped immensely in getting this project off the ground.

HR projects Manager, University of York