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The UK’s workplace mediation experts

CMP has developed and delivered workplace mediation for over 30 years.

Our expertise is second to none, whether you want to bring in a professional mediator, establish your internal mediation service, or make mediation skills the go-to for difficult conversations for your manager-base.

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Workplace Mediation settling disputes

Access to mediation, whether via an internal resource or external mediator, is a must have.

Access to mediation is a must have for employers who want to support employees to take responsibility for their differences and difficulties at work, honouring the key values of accountability and collegiate working. Why? Because workplace mediation provides time for people to talk directly and transparently to one another, get to the bottom of misunderstandings and assumptions, iron out differences in what’s expected of each person, and re-establish boundaries and productivity.

Workplace mediation is proven to have a positive impact on resolving conflict at an early stage, which avoids the unnecessary stress and pressure of formal procedures, and bringing mediation in house has significant benefits. For others, a call-off contract allows for the highest responsiveness and clarity of costs. And for the most difficult cases, employers must be able to demonstrate the use of wholly impartial and professional expertise – then, it’s time to call in the experts to resolve that single case.

CMP can support you no matter what option you choose - and we can help you identify the pros and cons of each approach for your business.

Refer a case for workplace mediation services


CMP has worked with hundreds of organisations to set up, manage and get the best from, an internal mediation service. 

Our service support starts with recruitment of the best possible potential mediators, on to delivery of accredited training. It comes with template materials to promote, manage and evaluate your service. And we provide supervision, CPD and skills development of your mediators.  

Workplace Mediation settling disputes


Involving one of CMP’s workplace mediators is the right choice if you need to help reluctant employees to engage and open up; bring expertise to bear on intractable or difficult disputes; and is the only viable option for conflicts at a senior level. 

Whether on a case by case referral basis, or as through setting up a call-off contract, our mediators work across the UK providing in-person and remote mediations. We can have one of our mediators talking to parties within five working days. 

Over 92 per cent of mediations we deliver reach an agreed outcome, and 97 per cent of parties report the experience as useful, positive and empowering. 

And because all our mediators are required to have at least 5 years’ mediating experience prior to working with us, so referring your workplace mediation to CMP means you can be confident that you’ll receive an expertly delivered mediation with the best chance for a positive outcome. 

Training workplace mediators to mediate


Our shorter courses range from training managers to adopt a mediation-tool kit for difficult conversations, through to advanced mediation skills for mediators. 

workplace Mediation for team disputes


When conflict arises between larger groups of staff, the complexity of working tensions is multiplied. The downsides are also greater, as the impacts of productivity are further spread. 

We have many ways of supporting you to resolve team dysfunction, calling upon decades of experience working with teams from C-suite, to frontline staff, in conflict.  

When people stop talking, start back-biting and blaming, Group Mediation provides the listening process essential to engage and motivate people to talk collectively and move to resolution. With our tried-and-test process in place, we can guide teams back to productive collegiate working. 

For group situations where performance is poor, there are tensions and everyone is pulling in different directions, then Neutral Assessment will provide you with insight into how the situation has arisen, and a full report focussing on recommendations for improvement.  

CMP White Papers

Resources & Further Reading

A Critical Assessment of the Effectiveness of Employee Relations

This research was undertaken by the University of Central Lancashire (UCLan) and commissioned by CMP and the Healthcare People Management…


CMP Resource Library  

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UK leaders in workplace relationship development


From mediation to investigation, neutral assessment to conflict coaching, we provide market-leading training and services to every type of workplace.

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Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The ILM endorsed course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. CMP worked with us to discuss service development and implementation, and provided a lot of support which has helped immensely in getting this project off the ground.

HR projects Manager, University of York