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Let us help you settle issues early on

Prevent misunderstandings from escalating to costly disputes through workplace mediation

It’s when everyday miscommunications and confusions are ignored and ‘bottled up’ that they turn into formal grievances and disciplinary cases. With such an enormous amount of money spent on workplace litigation and employment issues, there needs to be an alternative. We offer alternative dispute resolution (ADR) in the form of workplace mediation, to help clear the air between the involved parties.

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Workplace Mediation settling disputes

Save time, money, stress and feelings within your organisation

Workplace mediation services and training delivered across the EMEA

We’ll work with you to help navigate through interpersonal conflict within a team. The art of mediation and effective conversations can prevent problems from escalating, reducing the cost of conflict for all of those involved.

Refer a case for workplace mediation services

Refer a case

Involving one of CMP’s independent, expert workplace mediators helps employees to open up in a safe environment. They can be confident that they’re being heard, and that we’ll work together to restore working relationships, through a favourable outcome based on each individual’s personal needs.

Training workplace mediators to mediate

Mediation Skills Training

Develop the skills needed to mediate, manage conflict and have constructive, intelligent conversations. Training ranges from short courses and workshops to our ILM Endorsed The Professional Workplace Mediator and advanced masterclasses, these can be delivered in-house for groups of four or more, Public courses are available for individuals.

workplace Mediation for team disputes

Manage Conflict in a Team

Many of the most long-term and damaging divisions occur within teams and departments. Our Alternative Dispute Resolution services include handling group mediations and neutral assessment. Group Mediation provides an excellent opportunity to resolve productivity problems and interpersonal issues within a team.

Meet our workplace mediators

We handpick the best workplace mediators. We look for people with a combination of all the right personal qualities alongside a breadth of experience carrying out mediations across a variety of sectors and workplaces.

Picture of Anna, one of CMP's most experienced mediators

Anna

Anna is a highly experienced workplace mediator, utilizing the principles of Needs based communication. She mediates conflicts relating to performance management, communication breakdowns, management style, post-investigation cases and also acts as a conflict coach.

Dave, one of CMP's highly experienced mediators

Dave

With 28 years’ experience in facilitation, coaching and mediation, Dave currently works part-time for the RSPB as a People Consultant and CMP as a mediator, facilitator and trainer.

Dorothy

Dorothy

A Fellow of the CIPD, Dorothy has a wealth of experience in HR in Local Government, the NHS and third sector organisations. She specializes in mediation, team development and neutral assessments.

Ian Hill 2018

Ian

A life-long learning teacher, saxophonist and member of the CMI, Ian has been working with CMP since 2004, and has conducted over 250 mediations across all sectors. Ian also specializes in neutral assessments and team development.

Jackie

Jackie

A family and workplace mediator and coach, Jackie has Chaired the National Family Mediation Professional Practice Committee for 10 years. She supervises other mediators and is a trainer for several mediation organisations and uses her vast experience of mediation on every case.

Janet

Janet

With over 20 years’ experience in the NHS, Janet focuses on leadership development, workplace mediation, neutral assessments and coaching. Jackie currently sits on the Midlands Mediation Network Management Committee.

Katherine graham, chair of the CMP board of directors

Katherine

One of the most experienced workplace mediators in the world, Katherine started mediating in 1989, co-authored Mediation for Managers (NB Books) and developed the UK’s first person centered mediation model “Interactive Mediation”.

Lesley

Lesley

Holding Doctorate and Masters Degrees in Mediation, Lesley is one of the worlds highest qualified mediators, working in the field for 28 years. She specializes in workplace, SEND and Family mediation and trains in all these areas. She is Vice Chair of the College of Mediators.

Liz McCaw

Liz

Following an executive career in the private sector, Liz trained as a qualified Coach, Mediator and Restorative Justice Practitioner. Liz has a passion for 1:1 development techniques, and a wealth of experience conducting Neutral Assessments and facilitating mediations across all sectors.

Martha

Martha

A civil, commercial, community and workplace mediator, coach and trainer, Martha has a wealth of qualifications in Psychology, Mediation and is an NLP Master Practitioner.

Michael

Michael

Michael joined CMP in 2009 as a workplace mediator and trainer, he holds CEDR accreditation and practices as a family and community mediator. Michael has also acted as a facilitator for Community Building in Britain.

Michelle

Michelle

A CEDR accredited mediator and Employment Lawyer, Michelle has over 25 years of alternative dispute resolution experience, and specialises in workplace mediation, mentoring and coaching.

Morag

Morag

With over 25 years’ experience in Senior Human Resources positions, Morag is an accredited coach and specialises in, workplace mediation and facilitating personal, team and career development.

Nick

Nick

Nick has 20 years’ experience of complex negotiation and facilitation. He is an accredited and highly experienced mediator and is a qualified teacher training in the field of conflict prevention. Nick is also qualifying as a psychotherapist.

Nigel

Nigel

Nigel has been a mediator since 1991 and worked with CMP since 1996. He is also trained in Restorative Justice, Process Oriented Psychology and Aikido. He specialises in large group mediation and conflict coaching as well as having trained hundreds of mediators.

Patrick Moulsdale

Patrick

With CMP since 2008, Patrick has over 25 years experience supporting the development of individuals and groups. He has trained hundreds of mediators and mediates individuals and teams across all sectors.

Sam Evans

Sam

With a 28 Year career in the Civil Service, where she was the Head of the Civil Service Mediation Service, Sam now specializes in workplace mediation and coaching. Sam is also an NLP practitioner and qualified coach.

Tim Square 2018

Tim

Former Head of Diveristy and Equality Policy for the Royal Navy, Tim ended his 27-year career, when he became CMP’s Head of investigation in 2006. A qualified Barrister, counsellor and member of the CIArb, Tim now practices as a workplace mediator.

Will

Will

An Associate of CMP for over 12 years, Will has over 25 years’ experience in developing and delivering conflict management strategies. Will pioneered ‘Doctors Meetings’ on behalf of the GMC, where doctors under FTP investigation were ‘mediated’.

How does workplace mediation help?

CMP has been involved with developing and delivering workplace mediation services for 30 years and have assembled a UK-wide network of exceptional mediation professionals. We can have one of our mediators on site within three working days.

Workplace mediation services have become a ‘must have’ for modern employers. Staff only resort to formal complaints and employment tribunals because they feel they don’t have any other option. Workplace Mediation provides much-needed space for airing issues in a constructive way. Getting the most from workplace mediation depends on having the right mediation skills within an organisation. One of our expertly trained workplace mediators can deliver these skills, even when situations become most sensitive and complicated.

A typical mediation service with CMP will last for two full working days. This is based on mediation for two persons, and timings will vary for larger groups. One of our workplace mediators will first speak with each party individually, to build up a strong trust and rapport, in addition to an understanding of the problem from an individual perspective. Not all companies provide this, and we feel this is a crucial step, in uncovering the underlying cause of the conflict.

After the individual sessions with our workplace mediator, a joint session will then be held. During this, our mediator will facilitate a discussion between the parties involved, and work at finding ways to rebuild the working relationship. We’ll then arrange a follow-up session at a later date, to further build on the positive outcomes. We have an excellent success rate, with 95% of our mediations reaching an agreed outcome.

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Refer a Case

Workplace mediation and its involved confidential, informal, facilitated conversations can resolve situations of conflict at an early stage. This avoids the unnecessary stress and pressure of formal procedures. People are listened to as equals during mediation sessions. There’s more clarity and the chance for rigid perspectives to soften and move closer together.

When it comes to the most difficult cases or grievances and complaints about issues such as harassment, employers need to be able to demonstrate the use of wholly impartial and professional expertise. As UK leaders in workplace mediation, all CMP mediators are required to have at least 5 years of practical experience prior to working with us. When you choose to refer your workplace mediation to CMP, you can be confident that you’ll receive an expertly delivered mediation with the highest chances of success.

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Workplace Mediation for Team Disputes

When conflict arises between larger groups of staff, the complexity of working tensions is multiplied. The cost of conflict is also greater, as the impacts of productivity are further spread amongst a larger team. There can be many different factors involved, rooted in different issues that have been played out at different times. With larger groups involved, team members can be more reluctant to speak up.

When carrying out group mediation, CMP mediators use a method called neutral assessment. Views are gathered from those involved, as part of a voluntary and confidential process. Our mediator can then build up an overview of the group dynamics and get to the heart of what’s wrong. A practical set of recommendations for action is provided to get the teams back working together effectively.

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CMP White Papers

Resources & Further Reading

How The Best Managers Always Have Good Conversations

The CMP Guide to handling difficult conversations and defusing conflict.

Download

When Employees Speak Up

The CMP guide to establishing the best grievance, disciplinary and whistleblowing systems.

Download

CMP Resource Library  

View our full library of white papers & resources

The UK’s leading independent provider of

Workplace Relationship Management & Dispute Resolution Services

Our ambition is to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.

CMP is a pioneer of approaches to manage and improve workplace relationships – a prime mover in the development and adoption of professional approaches to mediation , investigation and Conversational Intelligence.

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Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The ILM endorsed course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. CMP worked with us to discuss service development and implementation, and provided a lot of support which has helped immensely in getting this project off the ground.

HR projects Manager, University of York