Our ILM Endorsed, Managing a Mediation training course is a one-day programme suitable for coordinators and managers of a mediation service. As UK leading providers of conflict management and dispute resolution training, CMP will ensure you develop the skills needed to ensure effective mediation practice, and achieve high standards of delivery and satisfaction.

Conveniently located at etc Venues’ Maple House, in central Birmingham. Here you can expect outstanding hospitality and refreshments throughout the course.

The programme will give trainees an understanding of the coordinator role, related to the organisation, mediators and parties involved. We’ll also cover how a mediation service can be managed well, strategically and with high quality. A post-course written assessment in the form of a business plan or marketing campaign will also be used to provide individualised feedback.

A full programme specification for the course can be downloaded at the bottom of the page.