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Terms & Conditions

  1. Confirmation of booking

1.1 Submitting this booking is considered binding and cancellation fees apply.

1.2 Written confirmation will be sent from CMP to you within 5 working days of your booking.

1.3 Joining instructions will be sent within 15 working days of the event starting.

  1. Fees and Payment terms

2.1 Payment is due within 30 days of the date of your booking. Self-funders can be invoiced in instalments on request.

2.2 Fees include, where applicable, accreditation/endorsement, registration, materials, lunch and refreshment. Accommodation is not included. Travel and Accommodation is the responsibility of the delegate and is not included in the price of the course. If required, CMP may supply information on local hotels and travel without prejudice.

2.3 Where the services are not paid for in the agreed period any discount will be cancelled and interest charged (at the company’s discretion) on any outstanding balances at the Bank of England base rate plus 3% monthly on all the balances outstanding on the 28th of each calendar month, after the agreed payment period.

  1. Cancellation/postponement/changes to dates/discounts

3.1 CMP reserves the right to cancel or reschedule a Public Course and, in these situations, every effort will be made to accommodate delegates on an alternative course or refund payment in full.

3.2 CMP cannot be held responsible for any extra costs incurred because of a cancelled training course.

3.3 If you cancel your course booking 1 month or more prior to the course date, you will be refunded the full course fee less an administration fee of £150. If you cancel your course booking 2 weeks to 1 month prior to the course date, you will be refunded 50% of the course fee. If you cancel your course booking 2 weeks or less prior to the course date, or in the event of non-attendance, the course fee will not be refunded.

3.4 Delegate substitutions can be accepted, without charge up 7 days before the course start date. Substitutions after this date will incur additional Accreditation Registration Fee of £100.

3.5 Changing your booking to a later course will attract an administration fee of 20%. Postponements must be notified to us in writing at least 30 working days before the start of the course, or it will be treated as a cancellation.

3.6 All discounts advertised are solely at the discretion of CMP. Discounts cannot be used in conjunction with any other offer. CMP reserve the right to withdraw discounts at any time and without notice. Special Offers on courses are periodically available and are not available to delegates who booked or paid for the public course prior to the special offer becoming available.

  1. Qualification

4.1 Registrants on endorsed or accredited courses should note that successful completion of such courses requires delegates to demonstrate an understanding of the underlying principles and competence in the competencies concerned. CMP will make every reasonable effort to ensure a high standard of training and impartiality in such awards, but no guarantee is given that every participant attending will achieve the qualification.

  1. Copyright

5.1 The copyright and all other intellectual property rights in all course materials remain the sole and exclusive property of CMP Resolutions. You undertake that you will not copy or permit the photocopying of course materials, nor disclose or permit the disclosure or sell or hire the same to third parties, nor use the same for running your own courses unless agreed in advance and in writing by CMP Resolutions.

  1. Reasonable adjustment

6.1 Any delegate who believes that they require reasonable adjustments should make this clear at the time of the booking: CMP will be pleased to make whatever reasonable adjustments are required.