Our Conflict Management Services
How to deal with Conflict at work
Almost all workplaces will experience some form of conflict. Such conflict may be clearly visible, for example a loud heated argument between colleagues. Other conflict may be more difficult to detect, perhaps when staff members bottle up their feelings as a coping mechanism, in such a way that negatively impacts their work.
Negative conflict can have many damaging effects on your organisation. Staff involved in disputes may become less motivated or stressed which can lead to increased absence rates. Behaviours may develop that damage productivity, such as arguments, confrontation or lack of effective communication.
Avoiding conflict at work is a mistake. Though we want to avoid negative conflict, we can transform our differences into a positive force within the workplace. In harnessing the differences between us, a more creative and productive working environment can be established.
There are a number of ways to manage conflict, depending on the level of dispute. A quiet discussion from a well-trained manager may be sufficient for low-level disagreements. Early intervention using Mediation services can prevent the need for formal grievance procedures. Formal procedures such as a thorough investigation may be a necessity in more complex cases.
When you get in touch with us, our highly experienced team will take the time to understand your business and the conflict which you are experiencing. We’ll be able to provide the best recommendation on how to resolve the situation, in the timeliest, cost-effective way to re-build the working relationships to their optimal strength.
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MAXIMISE THE BENEFITS OF DIFFERENCE, DIVERSITY & INCLUSION
We provide a toolkit of soft skills needed to harness the differences between us all.
We’re all different in our backgrounds, personalities and outlook. In the workplace this can cause misunderstandings and complaints. But when there’s trust and intelligent conversations, difference becomes the source of productivity, new insights, solutions and innovation.