From the leaders in workplace relationship management and dispute resolution
Workplace Grievance Mediation Services
Formal grievances are an unwanted disruption for any organisation. They bring with them a large amount of stress, upheaval and financial consequences. In many cases, grievance mediation can be an effective intervention, to prevent conflict from escalating and build resilience to future issues between your staff.
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Work towards a positive outcome for all when a grievance is raised
Expert workplace grievance mediation services as an alternative to formal procedures
We'll work with you to uncover the key issues underlying a raised formal complaint. When the parties involved are willing to participate, this can be a favourable alternative to rebuild the damaged relationship and develop actionable solutions for all involved.
Refer a grievance case for mediation
We provide the fastest possible response when a grievance is raised, delivering an expert mediator on site withing 5 working days. Our grievance mediators provide psychological safety in which staff can voice their concerns and gain an improved understanding of the other person’s needs. In doing so they’ll work towards favourable outcomes for all which prevent the need for a formal process.
Train to carry out the grievance mediation process
We believe responding to grievances using mediation requires a level of formal training in order to enable success. We run regular scheduled courses on our Professional Workplace Mediator programme, and also offer a wide portfolio of grievance mediation courses which can be delivered in-house.
Group Mediation Services when Grievances are made
Grievances may be collective involving a group of staff members, or a single grievance can have an impact on a larger group of staff. Colleagues often take sides and may get involved when issues arise, which can have a wider impact on team productivity. Our expert group mediators are equipped with the skills and expertise needed to repair and rebuild.
Meet our workplace grievance mediators
We employ a large active pool of grievance mediators with experience across a variety of sectors and specific cases. All must hold several years’ experience and undergo a comprehensive recruitment process prior to joining us. Thanks to our size, we offer the most timely response, and will hand-pick the best suited practitioner to your specific case.
Anna
Anna has an expert knowledge of needs-based communication which enables parties to understand the underlying causes and behavioural impacts when a grievance arises. She's conducted many grievance mediations for CMP, and also delivers our grievance mediation training courses.
Dave
Dave is one of CMP's most experienced mediators and trainers and also a part-time People Consultant for the RSPB. He has successfully completed a large number of grievance mediations for a variety of clients across different sectors.
Dorothy
Dorothy has a wealth of experience in responding to grievances within Local Government, the NHS and third sector organisations. She specialises in grievance mediation, team development and neutral assessments.
Ian
Ian is one of CMP's most experienced mediators, having joined CMP in 2004. He has conducted hundreds of mediations for us, many of which have followed a grievance. Ian also conducts neutral assessments and team interventions where more complex grievances have been raised.
How can mediation help tackle issues of bullying in the workplace?
Grievances are raised for a number of reasons, and in some cases a formal procedure is essential. However, in many situations, mediation offers a favourable alternative through which underlying relationship issues can be identified and resolved.
Mediation can take place relatively quickly and within a fraction of the time and cost of a formal procedure. You’ll also save a great deal of stress and resources which a formal process would induce.
Throughout the grievance mediation process, our mediator offers a neutral positioning and will at no point adopt a blame mentality. The process does not seek to establish who is right or wrong, but rather develops an increased understanding between the individuals and favourable ‘win-win’ actionable solutions.
Thanks to our experience and the quality of our grievance mediation service, we proudly report a 97% rate of achieving a positive outcome. A successful grievance mediation not only helps resolve the issues that currently present, it also makes the relationship more withstanding to future stresses and disputes.
Refer a grievance case for mediation
When you decide to outsource a grievance mediation case to CMP, the first stage will involve individual meetings between our expert practitioner and the parties involved. The purpose of this is to establish each party’s own perspective, and build a level of trust and rapport ahead of the joint session.
We typically allow 1-2 hours for each initial meeting, and then will schedule a joint session (usually a full day) at the earliest convenient time. During the joint session, the grievance mediator will facilitate a conversation to build an increased understanding between the parties, and work towards actionable solutions that deliver a favourable outcome for all.
Workplace Mediation for Team Disputes
A grievance can have a wide and negative impact across a team, or entire organisation. Team productivity and performance may drop, as staff become emotionally involved or distressed by the issues that they see. Such instances can be incredibly difficult for management to address, and an untrained intervention may even make matters worse.
Our team of expert group mediators are equipped to provide a prompt and tailored response. They are our most highly experienced mediators, who understand the complexities and unique conflicts which can develop amongst larger groups. They are also trained facilitators, and such have the skills and expertise needed to lead a full group intervention.
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Creating your mediation service
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UK leaders in workplace relationship development
ESTABLISHED IN 1989, CMP HAS DECADES OF EXPERIENCE IN THE RESOLUTION AND MANAGEMENT OF WORKPLACE CONFLICT.
From mediation to investigation, neutral assessment to conflict coaching, we provide market-leading training and services to every type of workplace.
